Terms of Use

These Terms of Use ("Terms") constitute a binding agreement between you ("you" or "User") and [LEGAL_OPERATOR_NAME] ("we," "us," or "Operator"), governing your access to and use of the Factrail platform, including its website, APIs, and any related services (collectively, the "Service").

By creating an account, accessing the Service, or otherwise using any part of the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

These Terms are effective as of 16 April 2026. Your continued use of the Service after any modification to these Terms constitutes acceptance of the revised Terms.

Factrail is an AI-assisted investigative analytics platform that helps users research public figures, organisations, and events by aggregating publicly available information, structuring it into evidence-backed analyses, and presenting it through scored assessments and knowledge graphs.

The Service employs a multi-dimensional scoring framework (the "CAUSE framework") that evaluates claims across 31 analytical dimensions. Scores, confidence ranges, and network graphs produced by the Service represent model-assisted analytical outputs, not legal conclusions, judicial findings, or professional advice of any kind.

The Service does not provide legal, financial, medical, or other professional advice. Outputs should be treated as starting points for further research and must not be relied upon as definitive statements of fact. You are solely responsible for how you interpret and act upon any information obtained through the Service.

You must be at least 18 years of age to use the Service. By registering, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

You may register using email and password, supported social sign-in providers (such as Google, Apple, or Twitter/X), or as a guest with limited functionality. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us promptly at [LEGAL_CONTACT_EMAIL] if you become aware of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

Factrail offers both free and paid subscription tiers. The free tier provides limited access to the platform's analytical capabilities. Paid subscriptions unlock additional features, higher usage limits, and priority processing.

All payment processing is handled by our billing partner, Paddle, acting as Merchant of Record. Detailed billing terms, including cancellation, refund policies, and pricing, are set out in our Billing & Subscription Terms, which form part of these Terms by reference.

By subscribing to a paid tier, you agree to the billing terms and authorise recurring charges as described in that document.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use any output from the Service to harass, threaten, intimidate, or defame any individual or organisation.
• Engage in doxxing, stalking, or any activity intended to endanger the personal safety or privacy of individuals.
• Present analytical outputs as established legal findings, judicial determinations, or official investigative conclusions.
• Use automated means (bots, scrapers, crawlers) to access the Service or extract data in bulk without prior written authorisation.
• Circumvent or attempt to circumvent rate limits, access controls, or security measures.
• Reverse-engineer, decompile, or disassemble the Service or any underlying technology.
• Use the Service to generate content for disinformation campaigns or to manipulate public discourse through misleading attribution.
• Resell, sublicence, or commercially redistribute Service outputs without prior written agreement.

We reserve the right to suspend or terminate access for any User who violates these restrictions, without prior notice where we reasonably determine the violation poses an immediate risk.

The Service, including its source code, scoring framework, user interface, branding, documentation, and all underlying technology, is the property of [LEGAL_OPERATOR_NAME] or its licensors and is protected by applicable intellectual property laws.

You retain ownership of any original content you submit to the Service (such as custom investigation queries). By submitting content, you grant us a limited, non-exclusive licence to process that content as necessary to provide the Service.

Analytical outputs generated by the Service (including scores, graphs, and synthesised narratives) are provided for your personal or internal use. You may reference and share individual outputs with appropriate attribution, but systematic reproduction or redistribution of outputs requires prior written consent.

The analytical outputs of Factrail are generated through a combination of web-sourced evidence retrieval, structured claim extraction, and AI model-assisted inference. These outputs carry important limitations that you must understand before relying on them:

• Analytical, not adjudicative: Scores and assessments represent structured analytical estimates, not factual verdicts. They should be understood as one perspective informed by available evidence, not as conclusive determinations.
• Public-figure orientation: The Service is designed for research into public figures, organisations, and events of public interest. It is not intended for investigating private individuals.
• Model-assisted inference: Portions of the analysis involve AI language models that may introduce errors, hallucinations, or biased reasoning. We surface confidence scores and source links to help you evaluate reliability, but you should independently verify critical claims.
• Source dependency: The quality and completeness of outputs depend on the availability and reliability of publicly accessible sources at the time of analysis. Source material may be incomplete, outdated, or biased.
• Not a substitute for professional services: Outputs are not a replacement for due diligence conducted by legal, financial, or investigative professionals.

As a User of the Service, you acknowledge and agree that:

• You will exercise independent judgement when interpreting any output and will not treat scores or assessments as conclusive.
• You will verify critical claims through independent sources before taking action based on Service outputs.
• You will comply with all applicable laws in your jurisdiction when using or sharing outputs, including laws relating to defamation, privacy, and data protection.
• You will not use the Service to build profiles on private individuals who are not public figures or persons of legitimate public interest.
• You will report errors, misleading outputs, or potential harms to [CORRECTIONS_CONTACT_EMAIL] so that we can investigate and, where appropriate, issue corrections.

The Service integrates with third-party services for AI processing, web search, payment handling, and authentication. These integrations are essential to the Service's functionality.

Your use of the Service may be subject to the terms and privacy policies of these third-party providers. We are not responsible for the practices, availability, or performance of third-party services. In particular, payment processing is conducted by Paddle under their own terms of service and privacy policy.

A summary of the categories of third-party processors we use is available in our Privacy Policy.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate, complete, or suitable for any particular purpose. AI-generated analytical content may contain errors or omissions.

In no event shall [LEGAL_OPERATOR_NAME], its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the Service, including but not limited to damages for loss of profits, reputation, data, or goodwill.

To the extent permitted by law, our total aggregate liability for any claims arising from or relating to the Service shall not exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or fifty US dollars (US$50), whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

You agree to indemnify, defend, and hold harmless [LEGAL_OPERATOR_NAME] and its affiliates, officers, directors, employees, and agents from and against any reasonable third-party claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of Service outputs in a manner that infringes the rights of any third party, including intellectual property, privacy, or defamation claims.
• Your misrepresentation of analytical outputs as established facts, legal findings, or official conclusions.

This indemnification obligation is limited to situations arising from your own conduct and does not extend to claims caused solely by defects in the Service itself.

We may revise these Terms from time to time. When we make material changes, we will provide reasonable notice by updating the "Last updated" date at the top of this page and, where practicable, by notifying you through the Service or via email.

Your continued use of the Service following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you should discontinue use of the Service and, if applicable, cancel your subscription in accordance with the Billing Terms.

These Terms shall be governed by and construed in accordance with the laws of [GOVERNING_LAW], without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of [JURISDICTION].

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of not less than thirty (30) days following written notice of the dispute.

For questions, concerns, or notices relating to these Terms, please contact us:

• Legal enquiries: [LEGAL_CONTACT_EMAIL]
• Corrections & disputes: [CORRECTIONS_CONTACT_EMAIL]
• General support: [SUPPORT_CONTACT_EMAIL]

Correspondence address: [CORRESPONDENCE_ADDRESS]