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A randomized work-from-home experiment found higher call-center performance

Dated 1 September 2013: A randomized work-from-home experiment found higher call-center performance. In the causal graph this event strengthens the driver Productivity-Growth Potential.

Who was responsible

Contribution type and responsibility level for each recorded actor — not sole-author shorthand.

No public contributors are listed for this fact.

What changed

Fact → Driver → Indicator. Relationship strength orders the paths; it is not the observed indicator movement.

    1. FactA randomized work-from-home experiment found higher call-center performance
    2. strengthensDriverProductivity-Growth Potential

    provisional weight · verified

Causal path

How this event connects to drivers and indicators in the graph.

  1. FactA randomized work-from-home experiment found higher call-center performance
  2. strengthensDriverProductivity-Growth Potential

Cite this page

Factrail. (2026). A randomized work-from-home experiment found higher call-center performance. Factrail. https://factrail.ai/facts/ctrip-randomized-work-from-home-productivity-study-2013

https://factrail.ai/facts/ctrip-randomized-work-from-home-productivity-study-2013

Accessed 16 October 2026.

By the Factrail desk · Method: how we source and score · Last reviewed

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